Players who can’t add money to their account need to check some of the following things:
- Players should double-check their payment information. Make sure that the payment information they have provided are correct and see whether the reason why the payment was unsuccessful was a minor typo.
- Players can try a different payment method if they are certain that they have entered correct details before but didn’t make a payment.
If none of this work, the best thing to do here is to contact Customer Support and they will look into the issue.