Effective communication between a dealer and punters is usually key in live gaming. Ideally, it makes the games run smoothly and ensures the punters understand and enjoy fair gameplay. With the high number of Chinese punters, offering live games with Chinese-speaking dealers is thus essential.
An alternative that most international live casinos use is artificial intelligence. That is especially the case for live casinos not based in the Chinese-speaking regions but still target the Chinese punters. Artificial intelligence translates the dealer's language into the local language in real-time. However, translation might result in some inaccuracies, which might cause problems for punters.