Ultra Casino takes the issue of responsible gaming extremely seriously and they are dedicated to adopting a very clear position on this subject. They want to make sure that everyone who enjoys playing their games is entertained and in control of their gambling habits.
Ultra Casino does everything in its power to provide a safe and enjoyable gaming experience and provide its clients with the highest levels of user protection.
The majority of players will not be affected, but there is still a small percentage of players who develop an unhealthy gambling habit that can lead to an addiction.
Ultra Casino employs several ways to guarantee that they meet the expectations laid out by the regulators. Here are only some of the things that the casino does to create a fair and safe environment:
Ultra Casino doesn’t allow minors to create an account at the casino and play games for real money. For that reason, they go over an extensive verification procedure to make sure that each player is of legal age to gamble.
Players who are dealing with gambling addiction can take advantage of one of the many features that the casino provides. On top of that, they can also find links to professional organizations that may be able to help them deal with their addiction.
Ultra Casino wants its users to enjoy their platform at all times so for that reason they encourage responsible gaming and staying in control. Players who are not certain whether they are developing an addiction or not should go over the self-assessment test that will help them better understand their habits.
These are all the available tools that can be utilized to create an environment that allows safe gambling:
Deposit Limit – players are advised to set deposit limits to their account even before they start playing for real money. Players can set daily, weekly, or monthly deposit limits and once they reach the limit they shouldn’t try to increase the limit.
Session Reminder – Ultra Casino offers ‘Reality Check’ which can be set at pre-determined time slots to remind players of the time they have spent gambling.
Account Cool-Off – players can take a cool-off period and limit their time gambling. They can temporarily disconnect from playing for 24 hours for up to 6 weeks. During the Cool-off period, players will not be able to access their site until the time out has expired.
Self-exclusion – self-exclusion is a commitment that the player makes to stay away from gambling for a certain period. Players can self-exclude from using their account for a period between 6 months and 5 years. During this time, players can’t deposit funds into their accounts and play for real money. Only after the period of self-exclusion has expired, players will be able to request to reopen their account.
Account Closure – players have the right to close their accounts whenever they want to. All the funds that they have will be returned to the player's active payment method. To close an account, players need to contact Customer Support via Live Chat or send them an email.
There are tons of organizations that provide services to anyone who is concerned with gambling addiction or needs support and advice. Some of the most popular organizations include www.gamblersanonymous.org/ga and www.begambleaware.org.
Players, who want to see whether they are developing an unhealthy behavior toward gambling, can do the self-assessment test to see whether gambling has become an issue rather than a pleasurable experience:
Ultra Casino is committed to providing a safe environment for their players so for that reason they have regular staff training on Responsible Gaming.